Author: Saqer Suliman
Over the last decades, knowledge management (KM) has experienced significant improvement. The key-role it plays in management and its impacts on the performance have captured the attention of both organizations and countries. This paper reviews KM in the Palestinian National Authority (PNA) institutions focusing on certain criteria. The first criterion is the awareness and commitment of knowledge management, which is crucial to the development of KM culture. Moreover, the ability of high leadership and for directors to plan for KM facilitates the implementation processes of KM. The second criterion is the knowledge process, which includes knowledge storage, retrieval, share, and circulation of knowledge. While the third criterion illustrates how we can measure the benefits and impacts of knowledge management application through an employee or citizen satisfaction. The study used questionnaire and interviews, which was distributed to the target groups and then it was analyzed by using SPSS statistical program. The findings of the study show a partial improvement in the level of awareness. There was variation in the progress of KM where there was more dependence on documentation and archives more than the other processes. The impacts of KM on either the internal environment or the surrounding are still unsatisfactory, because of the weakness of communication channels and tools. These weakness include: Poor awareness of the importance of KM, Shortage of capacity, Shortage of adequate capacities and materials, unavailability of human cadre specialized in KM, and Unsupportive organizational culture. Finally, Knowledge leakage is the main obstacle of KM in Palestine.
Keywords: Knowledge management, PNA, organizational culture, Institutions, performance.
Saqer Suliman, PhD. Candidate, Faculty of Governance Science and Public Administration, National University of Public Service, Hungary. This email address is being protected from spambots. You need JavaScript enabled to view it.
