Authors: Bassam Banat, Ahmad Dies, Mohammad Sharif, Ragheb Ali, Raneen Nassar, Alaa Dawoud & Muhannad Krnaz
This study aimed to investigate the prevalence of patient aggressive behavior against healthcare providers in Bethlehem and Hebron health care centers. The study adopted the quantitative approach, using a questionnaire, which is appropriate to the exploratory nature of the research. To achieve this end, a 30-item scale was used to measure the patient aggressive behavior toward HealthCare Providers as perceived by HealthCare Providers, that was developed by the research team, based on Cheung et al. (2018) scale, taking into consideration the cultural appropriateness in the Palestinian society. A 5-point Likert scale (ranging from very often to never) was used to measure responses. Three hundred sixty-eight health care providers were stratifiedly selected, based on gender and Governorate. The sample size was calculated using the sampling web of http://www.surveysystem.com/sscalc.htm, with a margin error of 0.05. The collected data was statistically analyzed using the statistical package for social sciences (SPSS). The study has affirmed that there is a high prevalence of patient aggressive behavior toward HealthCare Providers at Bethlehem and Hebron health centers (M 3.85, SD 0.61). While the risk factors of patient aggressive behavior were as follows, pain experienced by patient, situations of physical and emotional distress of patient, and gender differences. Furthermore, findings showed that gender, work shift, and division do not show any significant differences, however, it was found that authority, qualification, profession, age, and professional experience were significant variables.
Keywords: Aggressive Behavior, Patients, HealthCare Providers, Palestine.
Bassam Banat, PhD. Sociology (Statistical Methods and Research Techniques), Associate Professor, Department of Applied Sociology, Faculty of Arts, Al-Quds University, Main Campus, Jerusalem- Abu Dies, Palestine. Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.
Ahmad Dies, Mohammad Sharif, Ragheb Ali, Raneen Nassar, Alaa Dawoud & Muhannad Krnaz, Bachelor of Science in Nursing, Department of Nursing, Faculty of Health Professions, Al-Quds University, Main Campus, Jerusalem- Abu Dies, Palestine.
